phjion Privacy Policy – How We Handle Your Personal Information on Our Philippines Platform

Full Policy

What Personal Data Does phjion Collect and Why?

Information We Collect

When you register an account on phjion, we collect personal information that is necessary to verify your identity, process your transactions, and provide you with a safe and personalised gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. When you make a deposit or request a withdrawal, we also collect payment-related information such as your GCash number or bank account details — though we never store full card or banking credentials on our servers. We may also collect technical data such as your IP address, device type, browser version, and session activity logs to help us detect fraud and maintain platform security. All information collected is used solely for the purposes described in this policy and is never sold to third parties.

How We Use Your Information

The personal data we collect is used to operate and improve the phjion platform for Filipino players. Specifically, we use your information to verify your identity and age in compliance with Philippine gaming regulations, to process deposits and withdrawals in Philippine pesos, to send you account-related notifications such as transaction confirmations and security alerts, and to provide customer support when you reach out to us. We may also use aggregated, anonymised data to analyse platform usage trends and improve the overall player experience. We will only send you promotional communications if you have opted in to receive them, and you can withdraw that consent at any time by contacting our support team. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected.

Who Do We Share Your Data With?

phjion does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and fraud prevention partners — but only to the extent necessary for them to perform their services, and always under strict confidentiality agreements. We may also disclose your information to relevant Philippine regulatory or law enforcement authorities where we are legally required to do so, for example in connection with an investigation into suspected fraud or money laundering. Any third party that receives your data is required to handle it in accordance with applicable data protection laws. We will always inform you of any material changes to how your data is shared, to the extent permitted by law.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be retained for a minimum period as required by applicable anti-money laundering regulations. Once the retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it. If you close your account, we will process your data deletion request in accordance with our standard procedures, subject to any outstanding legal or regulatory requirements. You may contact our support team at any time to enquire about the specific retention period applicable to your account data.

Cookies and Tracking Technologies

phjion uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your browsing experience. Essential cookies are required for the platform to operate — for example, to keep you logged in during a session — and cannot be disabled. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use third-party advertising cookies or share cookie data with external advertising networks. By continuing to use the phjion platform, you consent to our use of cookies as described in this policy.

Security Measures

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse. All data transmitted between your device and the phjion platform is encrypted using industry-standard SSL/TLS protocols. Access to personal data within our organisation is restricted to authorised personnel who need it to perform their job functions, and all staff are trained on data protection best practices. We conduct regular security reviews and vulnerability assessments to ensure our systems remain robust against emerging threats. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and as promptly as circumstances allow.

Your Rights as a Philippine Player

As a player based in the Philippines, you have a number of rights in relation to your personal data held by phjion. You have the right to access the personal information we hold about you, to request corrections if any of it is inaccurate or incomplete, and to request deletion of your data where there is no longer a legal basis for us to retain it. You also have the right to object to certain types of processing and to withdraw any consent you have previously given. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable Philippine data protection law. We will never penalise you for exercising your data rights.

Changes to This Policy

phjion reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or through a prominent notice on the platform. The date at the top of this page will always reflect when the policy was last updated. We encourage you to review this policy periodically so that you remain informed about how we protect your data. Continued use of the phjion platform after any changes have been posted constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact us to close your account.